Project
Technical assistance and hardware maintenance in the Geodesy, Cartography and Cadastre Agency and the 28 geodesy, cartography and cadastre regional units.
Solution
- Supporting the administration of hardware systems and application software products
- Providing technical advice and assistance for using the hardware and software
- Keeping a technical support system (Help Desk) for users of the hardware and software
- Maintenance of the existing hardware
- Provision of training and knowledge transfer to employees of the Agency on these activities
- More than 1,000 devices and systems for maintaining
The activities have been carried out in compliance with the best practices set out in the service management standard ISO 20000-1: 2011 and ITIL.
Post-warranty service maintenance covers the following activities:
Accepting a request about problems, diagnostics, maintenance, repair of defective devices and replacing unrepairable ones with new parts. Providing advice on more efficient use of the equipment, providing reasoned proposals for scrapping of the maintained equipment.
System operators working at the premises of the GCCA for the purpose of system administration, technical support, configuration of network devices.
On-site maintenance of the existing specific and general cadastre software and the database according to the terms of reference: MS Windows on the workstations, Cisco IOS for the routers, Cisco IOS for the network switches, Cisco IOS for the firewalls, software for managing the order of service, configuration of network devices.
Comprehensive analysis of office expenses for copying, printing, scanning, faxing and multifunction printing systems, including the document flow management and a technical report with an evaluation and a summary of the resource and expenditure situation in accordance with the premises, departments and work places, which will serve as a future basis for a decision for optimization of the document management system. Economic analysis, technical analysis and organizational analysis of the use of IT infrastructure and recommendations for development. Analysis of the user software configurations.
Response time of KONTRAX after the initial notification of a problem is within 2 hours from 08.30 to 17.00 in the working days or up to one hour in case of a serious problem affecting the working capacity of the whole unit or office. The time to eliminate a hardware, software and / or communication problem – up to 24 hours from the time of the request.
